Once you have downloaded and ran the PlugDebug application, could you please attach the. I would really like to take a look at some individual log files to see if I can pinpoint any failures, and see if we can alleviate the issue. We normally find that our adapters do not behave the way that they should with third party docking stations. I am a little concerned that the issue is stemming from the docking station itself, in unison with our adapters. Thank you so much for reaching out to us, I am sorry that you have been running into this issue, but I would be happy to assist! I appreciate you various troubleshooting steps, as well as the fantastic indepth description of your setup, the configurations you have attempted, and the occasions in which everything has worked. I can provide logs generated by your PlugDebug tool upon request and would certainly appreciate it if you could offer me any suggestions or help outside of what I have tried already. I have checked for USB host controller updates but those appear to be up to date as well. The dock is running the latest available firmware and laptop is running the latest BIOS. I am beginning to think there is some sort of USB controller issue with the OneLink Pro dock but I have not found anything that points to that from the Lenovo support sites. The issue seems most prevalent when there is a power state change resuming from sleep once the laptop is docked, restarting, or starting from a clean shutdown.

I have also disabled selective USB suspend and fast boot in the power profiles of windows. I have downloaded the DisplayLink driver cleaner utility and removed all drivers, loaded all available windows updates and installed the latest 8. I have tried moving one or both devices over to the USB 2.

Sometimes this setup appears to work fine but other times when I dock my laptop one or both of the UGA-4KDP adapters stops working and will go black or show a frozen image on the monitor that is connected to it.

Set address failed usb hub